FAQS

Choosing Allproof

Allproof has spent many years building relationships with merchants and tradespeople in the industry and aims to support all our partners.

For this reason, we have chosen to make our products available exclusively through merchants. While we are happy to consult directly with tradespeople, orders must be processed through a preferred plumbing or building merchant.

We believe that by working together as an industry, we can build a better future for everyone.

Allproof has sales representatives nationwide in New Zealand, Melbourne (Victoria), and Brisbane (Queensland) who stand ready to make site visits, attend workshops, offices/studios, and meet with merchants at your convenience to provide assistance and support whenever needed.

If you require an Allproof representative for any reason, please don’t hesitate to contact us, and we will ensure that the most appropriate available staff member provides you with any and all possible assistance.

Fire Protection

Our fire protection products have been tested and proven to meet published standards both as complete units and in specific installation situations.

Please refrain from modifying or adapting products for installation, as we cannot guarantee their performance if they deviate from the tested situations.

If you are unsure about anything, please consult an Allproof representative or a fire engineer, and we can advise on the best course of action.

Our fire protection products have been tested and proven to meet published standards both as complete units and in specific installation situations.

Please refrain from modifying or adapting products for installation, as we cannot guarantee their performance if they deviate from our tested situations.

If you are unsure about anything, please consult an Allproof representative or a fire engineer, and we can advise on the best course of action.

Insulation

The R-value is a measure of thermal resistance commonly used in the building and construction industry.

The equation for calculating R-value is the material thickness divided by the material’s ‘k’ value (thermal conductivity). For example, 13mm (.013) divided by .035 equals 0.3714285, which when rounded to one decimal place equals 0.3.

13mm (.013) / .035 = 0.3714285 to one decimal place = 0.3

It’s worth noting that there are slight variations in how R-value is measured in Europe compared to Australasia.

In essence, our products (thermal and acoustic) perform equal to or better than any other product on the market and meet all required NZ standards.

Level Threshold

The Compliance Document for the New Zealand Building Code, Clause E2, External Moisture, states in 7.3.2.1 that a concrete slab requires a ‘1:200 minimum fall along the length of the channel towards a drainage outlet.’

This is why we recommend forming a channel on-site, even if a pre-fabricated channel measuring 150x200mm appears to be appropriate. It still won’t comply with the code.

The Compliance Document for the New Zealand Building Code, Clause E2 (External Moisture), specifies in 7.3.2.1 that a concrete slab requires a ‘1:200 minimum fall along the length of the channel towards a drainage outlet.’

This is why we recommend forming a channel on-site, even if a pre-fabricated channel measuring 150x200mm appears to be appropriate. It still won’t comply with the code.

Allproof can accommodate any variations in your level threshold channel width with our in-house design, development, and fabrication teams.

We will visit your site to discuss the available options and agree on the best solution for your project. Following this, we will measure and design custom width frames tailored to your project for the perfect finish.

Allproof offers a range of Level Threshold products designed to accommodate various installation situations. We recommend engaging our services as early as possible to ensure the best solution for your project.

Our Level Threshold brochure outlines the range of products we offer and provides guidance on factors to consider when selecting your system and installation methods for each product.

The New Zealand Building Code E2/AS1 stipulates the requirements for drainage around level threshold situations, which must be adhered to.

The compliance document for the New Zealand Building Code, Clause E2 (External Moisture), as per Figure 17B for ground-level entry, requires a ‘minimum of 150mm x 200mm channel with a 1:200 minimum fall along the length of the channel towards a drainage outlet,’ as stated in 7.3.2.1 (Concrete slab).

Allproof has extensive experience in this area and offers an excellent range of solutions. We are always happy to advise on product selection and assist with any questions, from initial building concept design to on-site troubleshooting. We pride ourselves on our impressive reputation for service quality and are always on hand to help.

Product Install

Each of our leak control flange products will vary slightly but fundamentally it provides a connection to a pipe and a robust surface for waterproofing to be applied to. Install details should be available for each product on the appropriate product page, please consult these before commencing install.
There are some general rules, the flange must be rebated into the substrate, fixed/secured into position and provide enough surface area for membrane to be adhered to with a surface fall towards the outlet so that it can ensure that all surface water is efficiently drained.

If you have any concerns or questions please don’t hesitate to contact us and ensure that our products provide the ultimate protection against moisture. 

Product Maintenance

Product Warranty

Yes, all our product warranty information can be found here

At Allproof we pride ourselves on the quality of our products. We want both the industry and clients to feel assured that when choosing Allproof products you have selected a solution that will last for years to come.

To guarantee the quality of our products we have created many internal systems to ensure the product that reaches you is of the best possible finish. We will work with you to ensure it fits your expectations and will happily exchange it should it not meet our strict requirements.

For more details please see our Quality Assurance document here

Roof Drains

Torch on membranes can be combined with any of our cast brass drains and our Sureflow plastic flanges that utilise a thicker gage PVC so to reduce any risk of warping or melting occuring during the installation of membrane.

Shower Channels, Wastes and Trays

Allproof provide a custom channel service where we will manufacture a shower channel bespoke to your requirements. 

These can be ordered with our custom shower channel order forms available on the relevant product page.
Please contact us for any technical enquiries and lead times as these may vary from job to job.

Our shower channels and wastes may have varying install methods from product to product, however when forming the floor it should always have a drop towards the channel to ensure that any moisture, surface or sub-surface, will find its way to the outlet and be drained away. The fall can be created with screed or a leveling compound and preferably then waterproofed to the waterproofing suppliers recommendations with a strong seal to the Allproof flange creating a completely ‘tanked’ area. 

Please see relevant install steps available on the product page in the brochure or under the ‘Misc’ tab.

We recommend involving a hydraulics engineer for any application that deviates from what is considered ‘usual’. However, as a rule of thumb it is recommended that you ensure there is one outlet for every shower head and multiple outlets for any channel over 1500mm long. 

This is the premium waterproofing solution for areas that encounter large quantities of water (i.e.showers).

By choosing a tile over shower tray you will greatly reduce the risk of failure and life expectancy to your waterproofing barrier/membrane during and after construction as the building expands and settles.

This can save costly repairs should the unfortunate situation of replacing floors and ceilings occur due to membrane failure. 

Allproof provide a custom channel service where we will manufacture a shower channel bespoke to your requirements.
These can be ordered with our custom shower channel order forms available on the relevant product page.

Please contact us for any technical enquiries and lead times as these may vary from job to job.

Technical

We have independent Branz and in-house testing results for the majority of our products, for more information please contact us and we can discuss your project requirements. 

We have in-house testing and documentation that conforms to industry standards for load ratings on all channels that might be required to carry loads greater than pedestrian.

We have an extensive range of channel and grate options ranging from class A to D that can cater for all requirements.

Should your project require a load class of anything greater than class D we can provide custom solutions for you project to ensure you get the best solution available. 

New Melbourne Location

We are excited to inform you that we have relocated our Melbourne warehouse and now operating from 1 Carmen St, Truganina Vic 3029.  

This move is an important step in our commitment to better serve the industry needs and look forward furthering the exceptional service our customers have grown to expect from us.

PRODUCT ENQUIRY

We love to help with technical questions and provide further product information, however please note that we don’t provide costs direct to the market. For quotes and prices please direct your enquiry through your preferred installer and/or merchant. Please see our FAQ’s for further information on this.